Service interruption
Describe the affected service, when the problem started, the number of users affected and any safe-to-share error messages.
Dedicated technical support
24/7 IT Support
Get the help your organisation needs. Our dedicated support mailbox is available for incident reporting, access issues and technical assistance requests.
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The right information. A clearer response.
Security concern
Use a safe contact method, describe what you observed and follow your agreed incident escalation process. Do not submit passwords or confidential evidence here.
Access or service request
Tell us what needs to change, the required date and who can approve it. Account or configuration changes follow the agreed authorisation process.
Contact support
Tell us what is happening.
Email Support@eltrovema.co.za with your name, organisation, contact number, affected service, a clear description of the issue and any relevant error messages.
For a security incident, provide a safe contact number and avoid sharing passwords or sensitive credentials by email.
Start a support requestSupport channels
24/7 support contact
Support@eltrovema.co.za
New business & consultations
consultation@eltrovema.co.za
Response times, escalation procedures and out-of-hours coverage are governed by your signed support agreement. For urgent emergencies, follow the escalation contacts specified in that agreement.